The Office of the Independent Adjudicator is an independent organisation which is free to use for students. It reviews student complaints about higher education providers.
The Students’ Union can support students who would like to present a complaint to the OIA.
The OIA represents a final stage in the process of appealing or submitting a complaint. You must have completed all stages of the University's appeals or complaints procedure before presenting a case to the OIA. You can prove you have done this by presenting the OIA with a Completion of Procedures letter. In terms of the appeals process, if your appeal is rejected, the University will notify you within five working days of the decision, and this letter functions as a Completion of Procedures letter. For complaints, if your complaint is partially upheld or not upheld, you will also be notified in a letter, which can be used as a Completion of Procedures letter.
Further information about Completion of Procedures can be found in the University Appeals Procedure and University Complaints Procedure, linked on their respective Advice Centre webpage.
Information on how to book an appointment with one of our advisors can be found here.