Rafiki is the Students' Union's peer support listening service, led by students, for students. If you're experiencing any problems while you're at university, you can talk to our student volunteers who offer peer support. They can also signpost you to support services on campus or externally which can help. Rafiki offers an online live chat drop-in service - to chat to a volunteer, just click on the green button (this appears during the opening times). We also offer video call appointments if you would prefer to speak to a volunteer in this way.
We work in close partnership with the University's Counselling & Wellbeing team, who support us with running the service and with volunteer training. All our volunteers receive comprehensive training to prepare them for the role. Rafiki is not a professional service, and offers peer support only.
Monday: 9am - 5pm
Tuesday: 9am - 2pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
We are now offering video call appointments with a Rafiki volunteer, which take place through Microsoft Teams. To book an appointment, just click the button below.
Our live chat service operates on a drop-in basis - click on the green button to speak to a volunteer.
The live chat button only appears during our opening hours, you can find these above.
If you have any questions about Rafiki, you can email us on firstname.lastname@example.org