Volunteer Telephonist
About organisation / project
We are TLC: Talk, Listen, Change and our mission is simple; to support safe, healthy & happy relationships.
Our award-winning STRIVE initiative is a partnership with Greater Manchester Police and The Jigsaw Group, commissioned by GMCA and funded by The Deputy Mayor of Greater Manchester. STRIVE is an intensive project which recruits local volunteers to attend homes where the police have attended a domestic incident.
The volunteers then support individuals, couples and families, signposting them to further support. This intervention supports local community relationships and ensures people who would potentially not receive any support, have access to the help they need.
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Why Volunteer?
Within this new way of working you will still be able to gain ‘hands on’ experience. You will be supported by a Volunteer Coordinator at all times. You will receive high quality training and have the opportunity to progress, working closely with and being mentored by our experienced STRIVE team.
You may want to enhance your CV, learn about family dynamics, make new friends, learn more about domestic abuse work within Greater Manchester, enhance your studying or even need a placement whilst studying
Main Duties Include:
- Volunteering for 2 ½ hours per week
- Making a phone call to the home with the intention of understanding the source of the conflict (connecting into the STRIVE team via Zoom)
- Supporting families and signposting them to relevant support services and agencies.
- Working closely the Volunteer Coordinator
What is needed from you?
- You must commit to 2 ½ hours a week. (ideally same time and same day each week)
- Have your own device: Phone, Laptop/tablet.
- The device is able to access Zoom (has a camera and a microphone).
- You must have basic IT knowledge.
- You have to successfully pass interview, training, police vetting and DBS
Additional information Hide[-]
Required Role
Key responsibilities
Mandatory SkillsHide[-]
- Interpersonal
- Listening
- Conflict Resolution
- Non-judgemental
- Positive attitude
- Practicality
- Time Management
- Self Management
Desirable Skills
- Verbal Communication
- Initiative
- Interpersonal
- Counselling
- Non-judgemental
- Teaching and training
- Time Management
- Self Management
Skill to gain
- Administration and Clerical
- Communication
- Confidence
- Initiative
- Interpersonal
- IT, Computers and Web Skills
- Listening
- Literacy and copywriting
- Mediation
- Counselling
- Negotiation and influencing
- Being Adaptable
- Non-judgemental
- Office IT (Word, Excel etc)
- Planning and organising
- Positive attitude
- Practicality
- Creative Problem Solving
- Problem solving
- Public Speaking
- Teaching and training
- Giving Feedback Sensitively
- Time Management
- Networking
- Self Management
When can you do this role/Calendar
Minimum commitment level: Once a week
Start Date: 15-01-2021
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