Volunteer Telephonist

Details Hide[-]

Why Volunteer?

Within this new way of working you will still be able to gain ‘hands on’ experience. You will be supported by a Volunteer Coordinator at all times. You will receive high quality training and have the opportunity to progress, working closely with and being mentored by our experienced STRIVE team. 

You may want to enhance your CV, learn about family dynamics, make new friends, learn more about domestic abuse work within Greater Manchester, enhance your studying or even need a placement whilst studying

Main Duties Include:

  • Volunteering for 2 ½ hours per week
  • Making a phone call to the home with the intention of understanding the source of the conflict (connecting into the STRIVE team via Zoom)
  • Supporting families and signposting them to relevant support services and agencies.
  • Working closely the Volunteer Coordinator

What is needed from you?

  • You must commit to 2 ½ hours a week. (ideally same time and same day each week)
  • Have your own device:  Phone, Laptop/tablet.
  • The device is able to access Zoom (has a camera and a microphone).
  • You must have basic IT knowledge.
  • You have to successfully pass interview, training, police vetting and DBS

Additional information Hide[-]

Required Role

Volunteer Telephonist

Key responsibilities

A volunteer telephonist will contact the homes of families who have previously been visited by the police, due to a standard domestic incident. We consider this role to be all about empowering people to make informed choices.

Mandatory SkillsHide[-]

  • Interpersonal
  • Listening
  • Conflict Resolution
  • Non-judgemental
  • Positive attitude
  • Practicality
  • Time Management
  • Self Management

Desirable Skills

  • Verbal Communication
  • Initiative
  • Interpersonal
  • Counselling
  • Non-judgemental
  • Teaching and training
  • Time Management
  • Self Management

Skill to gain

  • Administration and Clerical
  • Communication
  • Confidence
  • Initiative
  • Interpersonal
  • IT, Computers and Web Skills
  • Listening
  • Literacy and copywriting
  • Mediation
  • Counselling
  • Negotiation and influencing
  • Being Adaptable
  • Non-judgemental
  • Office IT (Word, Excel etc)
  • Planning and organising
  • Positive attitude
  • Practicality
  • Creative Problem Solving
  • Problem solving
  • Public Speaking
  • Teaching and training
  • Giving Feedback Sensitively
  • Time Management
  • Networking
  • Self Management

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 15-01-2021

  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday

To one-click apply for this opportunity you need to have completed the following:

  • You need to have an active account on this website
  • You need to have an active volunteering account
  • You need to have fully completed the volunteering profile set-up